Challenge
Alto was using an antiquated system that was paper-based and had no online capability at the time. The maintenance team would print out work orders and stick them in pigeon holes. The sheer volume of paper to manage became cumbersome and time-consuming, keeping technicians away from their primary maintenance tasks.
The management team knew it needed to find a new solution that would automate the work order system, track data more accurately, and help make the team work more efficiently.
Solution
"We started looking at a few different companies at the time, and we liked UpKeep," said Jonathan Matear, maintenance coordinator at Alto Products. "It seemed like a very fresh, new company. We also thought that UpKeep would work with us to customize it for our needs."
Alto Products needed a web-based software system that could be used on tablets. "We liked the QR code aspect for asset management," Matear said. "The price was a factor as well, and the user interface had to be simple. UpKeep met all those criteria."